FAQ

We currently ship within the EU, if you are having trouble placing an order, please contact us.

Within Finland our delivery time is 1-3 business days. Rest of Europe (incl. Nordic countries) is up to 10 business days.

For domestic orders (Finland) the shipping fee is 8.00€. Orders within Finland over 80.00€ receive free shipping.
For the Nordic countries, the shipping fee is 20.00€ and for remaining international countries the fee is 25.00€.

Very large orders have an additional processing fee of 5.00€ (all countries).

After placing your order, you will receive an order confirmation by email. You will be notified by email when we have sent the parcel. If you chose the tracked shipping option you can use the tracking code on the shipping confirmation to track your parcel.

Products sold by the online store have a 30-day right of return excluding cosmetics. Right of return only applies to new, unopened, unused and salable products in the original packaging.
If you would like to return a product, please contact us by phone or email for advice on how to return it. See our full return and refund policy here

Please contact us as soon as possible and we will look into the matter. For example, we can send a new product or refund the amount paid for the product.

We try our best to keep sufficient quantities of products in stock. But as we are a small business, sometimes demand can be greater than estimated.

If there is a delay more than 7 days in a product becoming available, you should contact us, so that we can give you details on when the product will next be available. 

Please contact us as soon as possible and let us know your order number and what you would like to change. If the products have not yet been shipped, the order can still be cancelled and placed again.

Please contact us and we will do our best to cancel the order before it ships out.